Inbound & Outbound Services
Inbound and outbound customer service provides various ways of support to your clients by telephone. Inbound customer service is the traditional way to telephone-based customer service. In which service, the client calls your company for a service request or an inquiry about service. Outbound customer service represents a more energetic approach. In which an agent from your company contacts customers to follow up on a service issue or to notify clients of new products or policy changes.